Shipping Policy

We are committed to ensuring your order is processed and delivered safely and efficiently.

Shipping Method

All orders are shipped using Australia Post (AusPost). Once your order has been dispatched, you will receive a shipping confirmation email or notification containing your tracking number and delivery details.

You can use the tracking number to monitor the progress of your delivery through Australia Post.

Delivery Time

Orders are generally delivered within 3–5 business days from the date of dispatch.

Please note that delivery times are estimates and may vary depending on your location, public holidays, weekends, weather conditions, or unexpected delays with Australia Post.

Order Tracking

Once your order has been shipped, you will receive your Australia Post tracking details. Please ensure that the email address and contact information provided at checkout are accurate so that we can send you the relevant shipping information.

Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, we cannot guarantee delivery dates as final delivery is handled by Australia Post.

If your order has not arrived within the expected timeframe, please use your tracking number to check the latest delivery status. If you require further assistance, please contact us and we will be happy to help.

Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information at checkout. We are not responsible for delays, additional charges, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer service team with your order number and tracking details, and we will assist you as soon as possible.