Refund policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 15 days of receiving your order, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
- The return request must be made within 15 days of delivery.
- The product must be unused, unworn, and in its original condition.
- The product must not be damaged, stained, altered, washed, or otherwise used.
- The product should be returned with its original packaging, tags, and accessories, where applicable.
- Items that do not meet these conditions may not be accepted for return.
Return Shipping
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for items lost or damaged during return transit.
Refunds
Once we receive and inspect the returned product, we will notify you whether your return has been approved.
If approved, you will receive a full refund of the purchase price of the returned product. The refund will be issued to your original payment method.
Return shipping costs are non-refundable and will be borne by the customer.
Damaged or Ineligible Items
Returns may be rejected if the product is returned damaged, worn, used, washed, stained, altered, or otherwise not in its original condition.
If you receive an item that is damaged or defective, please contact us as soon as possible with your order details and photographs of the item so we can assist you.
How to Request a Return
To initiate a return, please contact us within 15 days of receiving your order and provide your order number and reason for the return. We will provide you with the return instructions.
Please do not send items back without contacting us first.
We reserve the right to refuse returns that do not meet the requirements outlined in this policy.